TRUSTED BY
BEAT COMPETITION WITH NUMR'S 3 STEP CX MODEL
Measure
We use NPS ® to measure Customer Satisfaction at every single touchpoint of your customer’s journey.
Act
We empower you to take immediate action on customer feedback by prioritising Close Looping and closure of Hot Tickets.
Grow
Using Machine Learning, we build models to predict the impact your CX programs will have on your Financials.
DRIVE GROWTH AND PROFIT WITH NPS®
Net Promoter Score® is a measure of Customer Loyalty.
It is based on 1 question, that is, “How likely are you to recommend us to others?”
It is a proven predictor of GROWTH.
INCREASE CUSTOMER SATISFACTION & DELIGHT
WITH MACHINE LEARNING
We use Text Analytics to uncover real-time, actionable insights from your Customer Feedback comments by analysing millions of data points
SENTIMENT ANALYSIS AND TEXT ANALYTICS
With SENTIMENT ANALYSIS, decipher your customers’ sentiments and emotion behind textual comments and feedback.
Use TEXT ANALYTICS to analyse Customer Feedback & Comments to discover emerging issues
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Churn Analytics
Get alerts about VALUABLE, AT-RISK customers who are about to churn before they do.
Driver Analysis
Identify the areas/ factors that have the highest impact on your NPS® & priorities them.
LEARN MOREINDUSTRY SPECIFIC CLOSE LOOPING
Get automated triggers when you get a negative feedback from a dissatisfied customer.
Numr’s dynamic, real-time platform makes it easy to focus on the Closure of Hot Tickets. Also, swiftly deploy Close-looping mechanisms, tailor-made for your sector to retain at-risk customers.
TURN CUSTOMERS INTO LOYAL FANS
Disrupting Market Research - Watch Amitayu Basu, CEO, Numr Research
