18 Sep
THIS IS HOW WE IMPROVED CX FOR AN ONLINE TRAVEL APP
Our client is an established OTA (Online Travel Agency/Travel App) in India. They wanted Numr Research to formulate a plan to obtain Customer Feedback across all touch points in the Tour Packages they offered.Our client is an established OTA (Online Travel Agency/Travel App) in India. They wanted Numr Research to formulate a plan to obtain Customer Feedback across all touch points in the Tour
20 Aug
Online Jewellery NPS®; CaratLane, Blue Stones, Tanishq, and more- Numr Research
Numr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc).Numr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc). Suffice to say, the survey revealed some interesting insights about the jewellery buying habits of affluent Indian urbanites.
16 Aug
Online Grocery Apps and Supermarket NPS®- Numr Research
Numr Research recently conducted a survey about online grocery apps and supermarkets, which revealed some interesting insights.Recently, Numr Research conducted a survey about online grocery apps and supermarkets. This survey revealed some interesting insights. Undoubtedly, Grocery is the largest online segment, after electronics and fashion. While, the battle for domination of e-retail is largely consolidated between Flipkart and Amazon, the story is a little different for
08 Aug
Online Pharmacies NPS® Study; Netmeds, 1mg, and more- Numr Research
Recently, Numr Research conducted a survey about Online Pharmacies in India.Recently, Numr Research conducted a survey about Online Pharmacies in India. Evidently, it uncovered some interesting insights. Although, still in the nascent stage, the Indian online pharmacy industry consisting of Netmeds, 1mg, Pharmeasy etc. is estimated to reach US $2.7 billion by 2023. Apparently, increasing smartphone ownership, improved internet access, rising household income and
06 Aug
eCommerce Fashion NPS Survey; Flipkart, Amazon, and more- Numr Research
Numr Research’s fresh NPS survey about Indian eCommerce fashion sites like Amazon, Flipkart, Myntra etc.Numr Research’s fresh NPS® survey about Indian eCommerce fashion sites like Amazon, Flipkart, Myntra etc. uncovered some interesting insights about urban, Indian shoppers. According to a Mckinsey report, the Indian apparel market is predicted to be around $59.3 billion in 2022. Currently, offline retail has a considerably larger
06 Aug
Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?
Numr Research recently conducted an NPS focused survey revolving around online Travel Apps (MakeMyTrip, GoIbibo, Trivago etc) in India.Numr Research recently conducted an NPS® focused survey revolving around online Travel Apps (MakeMyTrip, GoIbibo, Trivago etc) in India. According to a report titled, ‘How does India travel?’ Indian travellers spent almost $94 billion on nearly 2 billion domestic and international trips in 2018.
30 Jul
Mutual Funds NPS® Survey; Axis, Birla Sun, HDFC, ICICI, and more
Numr Research recently conducted a survey about Mutual Funds in the top 8 cities of India. ¹See the findings below- NPS® AND GROWTH QUESTION Select the Mutual Fund company you have invested in. On a scale of 0 to 10, how likely are you to recommend it to a friend or a colleague? To summerise, HDFC, Axis, ICICI Prudential, Aditya Birla Sun,
30 Jul
Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot et cetera.
According to a Cisco Report, India will have 800 million smart phone users by 2022. This coupled with cheaper Internet data (owing to the ongoing digital revolution) indicates a market on the verge of explosion. And, OTT platforms (Over the top) and Video streaming will, undoubtedly be one of the biggest beneficiaries of this revolution. Therefore, Numr Research recently conducted
30 Jul
Does organic food tag help push more sales? Numr Research finds out
Numr Research recently conducted a survey enquiring about the perception of organic food products in the top 8 cities of India¹. Clearly, the Indian organic market is on the cusp of transformation. Currently, it is evaluated to be around INR 40,000 million and estimated to increase to INR 100,000- INR 120,000 million by 2020. Additionally, it is growing at the
29 Jul
Do Indians spend on Health and Wellness? Numr Research
India is waking up to fitness, health and wellness in a big way. Lifestyle illnesses (also called Non-Communicable Diseases) have been continually on the rise in the last few years. In fact, according to a report by Indian Council of Medical Research (ICMR), the “estimated proportion of all deaths due to Non-Communicable Diseases (NCDs) has increased from 37.09% in 1990 to
