Net Promoter Score® customer satisfaction
Is Net Promoter Score® different from Customer Satisfaction Score?

Both, Net Promoter Score® and Customer Satisfaction (C-Sat) are types of Customer Experience Surveys. They are used to measure a customer’s experience of his interaction with a business’s product or service. While, both are important key performance indicators (KPIs), their methods are quite different. Moreover, Net Promoter Score® is a measure of customer Loyalty whereas C-sat calculates satisfaction at a

Recent Posts

customer experience customer retention numr research customer satisfaction
millennial customers brand loyalty customer experience Numr
emotion in cx, sentiment analysis, customer experience Numr
NPS® Numr market research company in India
Net Promoter Score®by Numr market research company in India

Join Our Newsletter

The latest market
research insights delivered directly to your inbox.

*Required Fields