drivers analysis net promoter nps numr
Want to improve NPS®? Focus on Drivers Analysis.

The overall goal of a Net Promoter survey is to find out if you customers like you enough to want to recommend you to their friends and family. We, at Numr always aim to help us clients deliver loyalty-creating customer experience. If you wish to succeed in the current climate, transforming your yourself into a customer-centric organization is extremely important. Generally, NPS® (or CX surveys) are a great first step. If you already have an NPS® system in

the story of NPS® customer satisfaction
The untold story behind NPS®

This is the behind the scene story of how NPS® was born. It begins in the early 2000s. Information Technology was booming. CRM as a system, as something more than just a concept was emerging due to the work of Seibel, Oracle, SAP etc. And, Roselie Buonauro and Andre Schwager had just set up Satmetrix Systems, which is where I was

NPS® Numr market research company in India
Why you need an experienced research company to measure NPS®

Net Promoter Score® is a metric top companies across the world use to manage Customer Experience. In fact, Reichheld calls it the ONE NUMBER that companies need to grow. It measures how loyal your customers are based on whether they will recommend you to others. Also, it is a proven indicator of future growth. Numr, a market research company in

Net Promoter Score® market research company in India
What is the difference between Transactional and Relational NPS® survey?

Net Promoter Score® or NPS® is an accurate measure of Customer Loyalty and future growth. However, one of the greatest strengths of NPS® is its versatility. In addition, to being exceeding simple, it is also highly adaptable. Thus, a well implemented NPS® program provides companies with the ability to capture comprehensive customer feedback, at all touchpoints.A question that Numr Research, a market

Insurance NPS Numr Research
Insurance NPS® Report- Numr Research

Numr Research’s recent Insurance NPS® survey uncovered how prepared urban Indians are in the event of financial instability. According to an ASSOCHAM- APAS Study, the Indian insurance industry is expected to reach US $280 billion by 2020. Moreover, government’s Ayushman Bharat scheme and rising consciousness around the requirement for financial protection are pushing this growth. Currently, private sector companies hold around 48% of the market share in General Insurance and 29% in

Text Analytics net promoter score Numr Research
NPS EVOLVED- USING TEXT ANALYTICS TO PRIORITISE DECISION MAKING

Text Analytics, in the context of Market Research means analysing continuous stream of free, ‘unstructured’ text (feedback and comments) written by the customers. Text Analytics, in the context of Market Research means analysing continuous stream of free, ‘unstructured’ text (feedback and comments) written by the customers. Asking the customers for direct feedback is one of the best ways for companies to get actionable

HOW TO USE NPS® TO DRIVE GROWTH FOR SMARTPHONES

NPS® or Net Promoter Score®  is an essential metric for the smartphone industry. Presently, the smartphone market is saturated with choices. Additionally, the many options available mostly possess similar product features. In a case such as this, brand strength and customer experience become crucial to stand apart from one’s competitors.  Therefore, an effective NPS® program is key to managing Customer Experience and building brand loyalty.   CUSTOMER

Automobile Car NPS Case Study Numr Research
HOW TO USE NPS® IN THE AUTOMOBILE INDUSTRY TO BOOST GROWTH

Our client is a leading automobile manufacturer in the country. They wanted to improve and optimise their customer feedback system. So, read the entire case study below-Our client is a leading automobile manufacturer in the country. They wanted to improve and optimise their customer feedback system.  So, read the entire case study below- CHALLENGES Essentially, Numr Research faced four main challenges.Particularly, our client wanted to establish a method

Numr INOX PVR cinemax multiplexes NPS
Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction? Numr Research

Numr Research’s latest NPS survey about Indian Multiplexes uncovered some interesting insights.Numr Research’s latest NPS® survey about Indian Multiplexes uncovered some interesting insights. Additionally, the survey also uncovered market shares of various multiplexes like INOX, PVR, Cinemax, and more. Furthermore, it also revealed the habits and preferences of an urban Indian movie goer.See the full report below- PART 1- NPS®

Online jewellery caratlane blue stones tanishq kalyan NPS Numr
Online Jewellery NPS®; CaratLane, Blue Stones, Tanishq, and more- Numr Research

Numr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc).Numr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc). Suffice to say, the survey revealed some interesting insights about the jewellery buying habits of affluent Indian urbanites.

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