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customer experience customer retention numr research customer satisfaction
How improving customer experience can help you retain customers

Consider this quote by Fred Reichheld on Customer Experience,  Print it, frame it, and stick it on your wall.Everybody knows that happy and satisfied customers are a pre-requisite for business success. Google it and you’ll find numerous statistics on how retaining an old customer is more profitable than acquiring a new one.We’ve listed some of them here for you-It cost

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How to Delight Millennial Customers- 5 Simple Ways

Millennials. What hasn’t been said about them?  TIME magazine called them the ‘Me Me Me Generation.’ If you ask the older generation the cause of society’s impending downfall, the answer would be- Millennials. Type casted as lazy, capricious, immature, millennials now form over a quarter of the global population. What's more, by 2020, their spending is projected to grow to $1.4

emotion in cx, sentiment analysis, customer experience Numr
How to track Emotion in CX to boost the bottom line

If you’re a marketer, you know that Customer Experience can make or break a company. In fact, “Customer Experience is the new brand.” Did you know that around 89% of companies now mostly compete based on Customer Experience? Surprising? Not if you’ve been paying attention. We now live in an Experience Economy. As this article by Forbes reiterates, business success is

NPS® Numr market research company in India
Why you need an experienced research company to measure NPS®

Net Promoter Score® is a metric top companies across the world use to manage Customer Experience. In fact, Reichheld calls it the ONE NUMBER that companies need to grow. It measures how loyal your customers are based on whether they will recommend you to others. Also, it is a proven indicator of future growth. Numr, a market research company in

Net Promoter Score®by Numr market research company in India
Net Promoter Score®- How to analyse it right?

Net Promoter Score®is the ONE number companies need to grow. At least, as per Fred Reichheld’s seminal paper, the one figure that all companies must focus on isn’t total sales or annual growth. Instead, it is Net Promoter Score®. Although, it is a loyalty metric, is has proven to be a strong predictor of growth. In fact, Net Promoter leaders “outgrow

Net Promoter Score® Numr market research company in India
Net Promoter Score®- Tips to turn Detractors into Promoters.

Net Promoter Score® is a metric that top companies across the world use for Customer Management. Basically, Net Promoter Score® calculated Customer Loyalty, based on whether your customer want to recommend you to others. First developed in 2003, Fred Reichheld called it the ‘ONE’ number companies need to grow. According to him, NPS®, not annual sales or gross profit is the

Net Promoter Score® market research company in India retain customers
How does Net Promoter Score® help in retaining customers?

Net Promoter Score® is a loyalty metric leasing companies use to manage Customer Experience. Basically, it measures customer loyalty based on the possibility of recommendation or referral. Numr, a market research company in India recommends using NPS® to streamline your entire CX initiative. Since, it is calculated based on 1 question, it is easy to understand. The question being, “On

Net Promoter Score® market research company in India Numr
How does Net Promoter Score® help in gaining customers?

Net Promoter Score® is a Customer Experience metric that companies across the world use to predict Growth. It measures overall Customer Satisfaction and Loyalty.  Numr, a market research company in India recommends tracking NPS® regularly to optimise your CX program.  After all, Net Promoter Score® is a strong indicator of a company’s relationship with its customers.   NET PROMOTER SCORE® AND

Net Promoter Score® customer satisfaction
Is Net Promoter Score® different from Customer Satisfaction Score?

Both, Net Promoter Score® and Customer Satisfaction (C-Sat) are types of Customer Experience Surveys. They are used to measure a customer’s experience of his interaction with a business’s product or service. While, both are important key performance indicators (KPIs), their methods are quite different. Moreover, Net Promoter Score® is a measure of customer Loyalty whereas C-sat calculates satisfaction at a

Net Promoter Score® Numr market research company in India
How is Net Promoter Score® related to Customer Experience?

Net Promoter Score® is a tool that measures Customer Experience. First developed by Fred Reichheld in 2003, it is now used by companies to assess and track Customer Experience. Numr, a market research company suggests using NPS® to help derive granular and actionable CX insights.Furthermore, in his seminal article, Reichheld declared that the ONE number that companies need to grow

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customer experience customer retention numr research customer satisfaction
millennial customers brand loyalty customer experience Numr
emotion in cx, sentiment analysis, customer experience Numr
NPS® Numr market research company in India
Net Promoter Score®by Numr market research company in India