Every day your customers interact with you in a multitude of ways. They visit your site, call customer support, have things delivered to them form you. We help you connect with your customers at every single interaction point to understand how you might improve that experience.
Our NPS programs are built to deliver an end-to end solution that collects customer feedback, analyzes and predicts future growth and also closes the loop to retain your most valuable customers.
Setup a continuous feedback system that gauges your customers’ emotional with every interaction they have with your organization.
Using a combination of human intelligence and machine learning we can provide you with instant insights.
Supercharge every end-customer facing employees with customized reports to enable proactive action based on customer feedback
Empower your frontline employees with the information and tools required to prompt innovations at every customer touch-point
Use your understanding of the customer to have a direct measurable impact of your financials
We build models that are able to predict the effect your customer programs are having on your top or bottom lines.
Our surveys fly off the screen and is a pleasure to use. We consistently get 50% higher completion rates
We integrate with various sales automation and CRM systems to automate your real-time feedback system
Every employee within your organization will get access to a dashboard that is customized to their needs
Based on your requirements, we can setup automated triggers that notify your employees about specific customer responses
Your employees can use our system to close loop and close open tickets. We can also integrate with your helpdesk system to open a ticket
Its not all about the system. Our Professional services team will collaborate with you to draw insights establish the ROI of your NPS system